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M2K Prestige

IT Support

We’re more than just a helpdesk; we’re your IT partners. We understand that IT issues can disrupt your day, so we’re dedicated to providing fast, empathetic, and patient support.

Our IT support team is ITIL-trained and experienced in working with users of all technical backgrounds, including those with accessibility needs. We’re here to empower your team, not just fix problems.

We use data-driven insights from our helpdesk to inform your IT strategy and proactively address potential issues. Our focus is on reducing support requests through self-service options and automation, allowing you to focus on your core business.

When you contact us, you’ll speak directly with an experienced engineer. We don’t believe in passing you through multiple tiers of support. We’re here to provide immediate assistance and resolve your issues efficiently.

 

17 Seconds

Average telephone response time

84%

Request resolved on the first call

-50%

Reduction in helpdesk tickets due to IT/Cloud optimisation

30 min

Average time our engineers need to resolve a support ticket

99% respond

98% resolved

SLA performance for the last 12 months

4.8/5 Rating

Average user feedback score for it support since 2023

Worry-Free IT Support. So You Can Focus on Your Mission.

At M2K Prestige, we know that IT isn’t everyone’s area of expertise. That’s why we provide reliable, hassle-free IT support services, regardless of your technical background. We’re here to solve your IT problems, big or small, and we’ll work with you until the issue is resolved. We offer a range of managed IT services to keep your business running smoothly.

Our experienced engineers at M2K Prestige are committed to providing exceptional IT support. They resolve technical issues quickly and efficiently, keeping you updated on progress and meeting agreed-upon SLAs. We offer 24/7 IT support for critical issues.

We believe in proactive IT support, not just reactive fixes. We act as an extension of your team, ensuring your IT infrastructure runs smoothly and minimizing disruptions. With M2K Prestige, you’ll never be left in the dark or passed between departments. We provide IT consulting to help you optimize your technology.

The M2K Prestige team brings years of experience and a strong ethical approach to IT service delivery. We’re dedicated to protecting and optimizing your critical IT systems, including cloud computing, network security, and data backup and recovery.

Uncompromising Security
Nationwide Field Support
Expert Support for All Skill Levels
High First-Call Resolution
Dedicated Single Point of Contact
Dedicated Single Point of Contact
Support for All Devices, Systems, and Applications
Flexible Working Support
BYOD (Bring Your Own Device) Management
Proactive IT Guidance and Training

Contact us today

    PHONE:

    +44 20 3011 1553

    EMAIL:

    accounts@m2kprestige.co.uk

    LOCATION:

    HQ: Office 84, 321-323 High Rd, London

    Contact Us