MANAGED IT SERVICE dESK
In today's fast-paced business world, reliable IT isn't just a convenience – it's a necessity. Our Managed Service Desk provides the proactive, expert support you need, ensuring your operations run smoothly around the clock.
MANAGED IT SERVICE dESK
In today's fast-paced business world, reliable IT isn't just a convenience – it's a necessity. Our Managed Service Desk provides the proactive, expert support you need, ensuring your operations run smoothly around the clock.
Empower your organization by letting us handle IT. Our managed support reduces costs and incidents, improves user experience, and takes the IT burden off you, so you can concentrate on core business objectives.
With the m2k Prestige IT service desk, your organization gains a vital partner for seamless day-to-day operations. We enhance staff productivity and foster better retention through an exceptional user experience. Our commitment to flexibility, transparent performance, and tailored services helps your business remain agile and resilient, no matter the digital or economic shifts.
We understand the unique preferences of a multi-generational, hybrid workforce and our service desk ensures the flexibility you need to attract and retain top talent, offering better recruitment opportunities and increased job satisfaction.
Gain peace of mind and drive your business forward with managed IT support from M2K Prestige. We’re committed to helping your workforce thrive by delivering efficient, reliable, and user-focused solutions that add true value to your business.
Average telephone response time
Request resolved on the first call
Reduction in helpdesk tickets due to IT/Cloud optimisation
Average time our engineers need to resolve a support ticket
SLA performance for the last 12 months
Average user feedback score for it support since 2023
At m2k Prestige, our service desk is built to deliver tangible results: enhancing business performance, boosting efficiency and responsiveness, and significantly improving user experience. But it's not just about outputs; our approach ensures your team receives a personalized, empathetic IT experience every time.
Experience IT support where adaptability, growth potential, and a commitment to people are always at the forefront. The m2k Prestige IT service desk delivers comprehensive assistance and maintenance, ensuring our customers enjoy seamless operations and rapid resolution to any IT issue.
Our flexible, scalable, and people-centric managed IT support services offer exceptional service levels with added value for continual improvement.
If something goes wrong or users need assistance, our service desk is here for you anytime, anywhere. With support available across multiple languages and time zones, we ensure no one is ever left stranded, even in remote work environments.
Our service desk engineers prioritise first contact resolution and service quality, putting customer experience first, every time. We also offer 24/7 IT systems monitoring to prevent issues before they happen.
We make it easy to keep track of every support ticket raised, helping you make smarter IT decisions and investments. monthly reports on KPI and SLA performance to guide your IT strategy.
We understand that organisations are under increased regulatory pressures and offer to monitor modern workplace compliance aspects for our customers, collating monthly reports that are tailored to your compliance obligations.
Our outsourced IT service desk follows a comprehensive ITIL aligned incident and request process, engaging with major incident, change, problem and other ITIL processes. We also have international ISO accreditations.