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M2K Prestige
M2K Prestige

Co-managed IT Support

As a strategic partner and extension of your internal IT, M2K Prestige's Co-Managed IT Support delivers flexible, on-demand expertise customized for your unique business requirements. Through remote assistance, direct access to our experienced engineers, and proactive 24/7 monitoring, we work hand-in-hand with your in-house team to amplify their capabilities, fill any expertise gaps, and guarantee smooth IT operations, enabling you to maintain a competitive edge in today's dynamic digital world.

Free Consultation
Services

Co-managed IT support add-on package

This expert Co-Managed IT support solution, including dedicated onsite engineering time, seamlessly integrates with your team, providing strategic guidance and hands-on support to enhance efficiency, security, and scalability.

Our Co-Managed IT Support empowers your business with expert guidance and hands-on assistance through 24/7 remote monitoring, support from our in-house Service Desk, and inclusive onsite engineering time. Get all the benefits of an in-house IT team, without the overhead costs or HR complexities.

Inclusive remote service desk support by telephone, email and our online portal
You'll benefit from dedicated account management, continuous support, and regular Strategic Business Reviews focused on your success.
We proactively manage service delivery to continuously enhance your end-user experience and streamline your operations for greater efficiency.
Our service delivery management is focused on the constant improvement of your end-user experience and the implementation of strategies that drive operational efficiencies.
We provide automated updates and patch management for both Windows OS and Apple iOS devices.
Third-party supplier management for any technology that is not provided by us
Our asset and licensing management services provide you with the tools and insights needed to effectively manage and optimize your complete IT estate
For situations requiring in-person attention, we offer optional reactive desk-side support and proactively scheduled onsite visits to ensure all your needs are met.
Our dedicated support team is available around the clock, offering you peace of mind knowing help is always at hand, especially during critical moments.
Stay informed with regular invitations to our webinars and events on emerging technologies.
Free Consultation

Web Development

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App Development

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Creative Service

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Our Co-Managed IT Support add-on offers exceptional value with full cost transparency, ensuring predictable monthly IT expenses. Enjoy flexible access to onsite engineers for your internal IT team, without hidden fees or pre-purchased blocks. Enhance your in-house capabilities while retaining full control, or consider our Remote Managed IT Services for broader support.

Co-managed IT support solutions

Key features

24/7 Real-time monitoring & alerts
Inclusive onsite IT support
Remote support
Preventative maintenance & updates
Guaranteed response times
High rate of first-contact resolution
Monthly service delivery reports
Dedicated Account Manager
Enterprise class service management system
Self-service client Service Hub
Discounted rates on other services
No hidden costs

Co-managed IT support benefits

A truly strategic partnership

As an extension of your IT team, we collaborate to ensure you’re maximising the value of your technology. Your account manager will work with you, conducting quarterly reviews and creating tailored roadmaps to keep your systems aligned with your evolving needs.

Industry-leading tools and systems

We implement sophisticated processes adhering to rigorous industry compliance mandates, such as ISO and ITIL excellence. Utilizing a cutting-edge suite of ITSM, RMM, and support solutions, we elevate your IT operations and architect superior end-user experience.

World-class customer service

Beyond our contractual SLAs, our true benchmark is consistently exceeding industry standards for exceptional service. Our skilled engineers are always ready to promptly address your issues, aiming for immediate resolution and a first-touch fix to ensure seamless operations.

Everything under one roof

We deliver comprehensive IT and communications support, encompassing cyber security, cloud, communications, professional services, and business intelligence. As a valued co-managed IT support partner, you'll access exclusive discounts on further services.

Prioritises our customers, striving to deliver a service experience that is unmatched.

We'll become your trusted expert IT team and strategic partner, a vital asset for any business aiming for success.

We acknowledges the pivotal role of IT in the commercial success of small and medium-sized businesses and the potential for high maintenance costs. Our approach is to deliver cost-effective IT solutions that uphold uncompromising standards of quality and reliability.

M2K Prestige delivers unrivalled IT support, ensuring seamless operation for businesses of all sizes and internal teams. We maximize your technology investment and boost operational efficiency.

Enhance business performance with our premium Co-managed IT Support solutions

Co-managed IT Support

Our Co-managed support service is designed to reinforce your business operations. Aligned with your standard working hours, we provide expert assistance exactly when your team needs it, ensuring seamless collaboration and uninterrupted productivity.

Co-managed IT Support Extended

Recognising the unique needs of every business, our extended co-managed IT support goes beyond traditional support hours. This provides an essential safety net for those critical moments when your team requires reliable support.

Co-managed support 24/7

Our expert 24/7 co-managed support is designed to assist organisations operating globally or around the clock. With dedicated Air IT engineers readily available every hour of every day, expert assistance is always within reach whenever your team truly needs it.

Let’s discuss how Co-managed IT support can work for you

Free Consultation

M2K Prestige IT delivers bespoke, transformative and affordable technology solutions. Book an initial meeting via Microsoft Teams.

1. Book a meeting 

Simply choose a date and time to meet with us via Microsoft Teams, and a member of our sales team will be in touch. Any additional information you can provide at this stage will help us prepare for your Free Consultation.

2. Free Consultation

We’ll meet with you to discuss your requirements in detail, and to explore the options that best suit your budget and needs.

3. Presentation

Following on from the initial call, we’ll report back to you with our detailed recommendations. This can be arranged in-person or via Microsoft Teams